Fairport Club Membership
Benefits to members of the Fairport Club include:
1800 toll FREE Telephone technical support on Fairport software
FREE Remote Support via the Internet
FREE Incremental release updates: ( eg: PAM 8.0.0 to PAM 8.0.1)
Discounted (or Free) version upgrades: ( eg: PAM 7 to PAM 8)
Discounts on any other products Fairport may offer you on a direct-mail basis (eg: MAX for Windows)
Discounts on services required of Fairport Technologies (ie: Data recovery, data merging)
Non Fairport Club Members will be charged for support $45/15 min block or part thereof.
The way it works:
For those customers who have just purchased a Fairport software package, you are automatically placed into the Fairport Club.
New Fairport customers receive a complementary 6 month Fairport Club Membership for products over $1000 and a 3 month Fairport Club Membership for products under $1000.
Fairport Clients that purchase add-on modules to existing software will have to be Current Fairport Club Members (or rejoin the Fairport Club at the renewing member rate) and will not receive any additional membership past their current expiry date.
Membership renewal cost varies according to how many licences you have purchased and the types of programs, the add-on modules etc.
The minimum renewal cost is $125 (exc GST) for 12 months membership, however if you own more than one product, your annual renewal is approx 15% of the combined current product purchase price (excluding standard site licenses but including data merge and network site licenses ).
Should the Fairport Club Membership fall into expiry the re-joining fee will be calculated as follows;
- 20% (expiry greater than 3 months up to 12 months),
- 30% (greater than 12 months up to 24 months),
- 45% (greater than 24 months up to 36 months),
- 60% (greater than 36 months),
of the combined current purchase price of the products owned.
Enterprise Edition clients have individual tailored support and maintenance contracts.
Terms of Membership:
1. Free Software Upgrades
Fairport Club Membership entitles subscribers to upgrades without charge if such upgrades become available during the term of your subscription. FAIRPORT does not warrant that there will be any upgrades to the FAIRPORT software during the Fairport Club Membership subscription term. Occasionally, software updates may be available free of charge only as a download from the FAIRPORT web site, in which instance a shipping and handling fee will apply for a CD to be sent.
2. General Policies
FAIRPORT reserves the right to limit each telephone call to half an hour and to limit each call to one incident, which is defined as a single support issue or question. In fairness to all FAIRPORT club members, FAIRPORT may also limit or terminate support service to a customer who uses the service in an irregular, excessive, abusive or fraudulent manner. Terms, conditions, support features, procedures, pricing and support availability are subject to change at any time without notice. Fairport Club Membership benefits only apply to the FAIRPORT product for which the Fairport Club Membership subscription is held.
3. Service Availability
Support is limited to 12 months from the date of subscription to Fairport Club Membership. Service availability may occasionally deviate from stated hours due to downtime for systems and server maintenance and observed Australian Public Holidays. FAIRPORT cannot guarantee that you will not experience some delay in having one of our technical support consultants answer your query - as call volumes fluctuate so too will response time.
4. Support Topic Limitations
Enquires are limited to the following FAIRPORT product areas: installation, upgrade assistance, basic usability and basic functionality, as described in FAIRPORT product documentation. FAIRPORT does not claim to resolve connectivity issues caused by third-party services, service providers, hardware or software, or networking problems. Fairport Club Membership phone support does not cover application consulting or training. The determination of the nature of your query for these purposes will be made by our technical support consultants.